PRIVACY POLICY

1. Who we are

This website is owned and operated by Lohshree Engineers Pvt. Ltd., a company incorporated in India, having its works and registered office at D-28/18, TTC Industrial Area, Near Turbhe Telephone Exchange, Next to Raj CNG Pump, Thane Belapur Road, Navi Mumbai - 400705, Maharashtra, India ("Lohshree", "the Company", "we", "us", "our"). We are the data fiduciary in respect of the personal information described in this policy.

2. Scope of this policy

This policy covers information collected through this website and through the enquiries you make using the telephone numbers, WhatsApp number and e-mail address published on it. It does not cover information you give to third parties, or information we hold about you under a separate signed agreement, which is governed by that agreement.

By using this website or contacting us through it, you consent to the handling of information as described here.

3. Information we collect

3.1 Information you give us voluntarily

The website has no forms. Information reaches us only when you choose to contact us by telephone, WhatsApp or e-mail. In doing so you may give us:

• your name and designation;
• your company or organisation name and address;
• your telephone number, WhatsApp number and e-mail address;
• the details of your enquiry — the parts, quantities, materials, sizes or applications you are asking about;
• any drawings, sketches, specifications, photographs, part numbers or samples you send us; and
• purchase orders, GST details, delivery addresses and other commercial information needed to execute an order.

3.2 Information collected automatically

Like all websites, this site is delivered by a hosting provider that keeps standard server logs. Those logs may record your IP address, browser type and version, device and operating system, the pages requested, referring page and the date and time of the request. We use this only to keep the site available, secure and working correctly. We do not use it to identify individual visitors.

3.3 What we do not collect

We do not collect financial account details, passwords, biometric data, government identity numbers or any other sensitive personal data through this website, and we do not ask for them by e-mail. We do not run advertising or profiling trackers on this site.

4. Cookies and local storage

This website does not set advertising or analytics cookies and does not track you across other websites.

It stores a single technical value in your browser's session storage (preloaderShown) so that the opening animation plays only once per visit instead of on every page you open. It contains no personal information, is not shared with anyone, and is cleared automatically when you close the browser tab. You can clear it at any time from your browser settings.

5. How we use your information

We use the information you give us to:

• respond to your enquiry and answer technical questions;
• prepare and send quotations;
• manufacture, inspect, pack, dispatch and invoice the goods you order;
• provide after-sales support and handle warranty or service matters;
• maintain our records of orders, drawings and correspondence for future repeat orders;
• comply with our legal, tax, accounting and statutory obligations; and
• establish, exercise or defend legal claims.

We do not use your details for unsolicited marketing campaigns, and we never sell, rent or trade your information to anyone.

6. Drawings, specifications and samples you share

Much of our work is custom manufacturing to customer drawings. Any drawing, specification, sample or technical document you send us is treated as your confidential information. We use it only to quote for and produce your requirement, we disclose it only to the employees and, where necessary, sub-contractors who need it for that purpose, and we do not use it to make parts for anyone else or show it to any other customer.

7. Who we share information with

We share information only where it is necessary, and only with:

• our own employees and directors, on a need-to-know basis;
• sub-contractors, job workers, heat-treatment, plating or testing agencies engaged for your order, who are required to keep it confidential;
• transporters and couriers, for delivery;
• our chartered accountants, auditors and legal advisers, under a duty of confidentiality; and
• government authorities, courts or regulators where disclosure is required by law.

8. Third-party services used by this website

To display correctly, the site loads a stylesheet framework and web fonts from third-party content delivery networks (Tailwind CDN and Google Fonts). Those providers may receive your IP address and browser details as part of serving those files. The site also links out to WhatsApp, and to your device's telephone and e-mail applications, when you tap a contact link. These services are outside our control and are governed by their own privacy policies.

9. How long we keep information

Enquiry correspondence is kept for as long as it may be useful for a follow-up or repeat order. Order records, drawings, invoices and related documents are kept for the period required under applicable tax, company and commercial law, and for as long as needed to support the parts we have supplied. When information is no longer needed for any of these purposes, it is deleted or destroyed.

10. Security

We apply reasonable physical, technical and organisational safeguards to protect the information in our possession against loss, misuse and unauthorised access. Access is limited to personnel who need it. However, no method of transmission over the internet is completely secure, and information you send us by e-mail or messaging travels over networks we do not control. You share it at your own risk, and we encourage you to avoid sending highly sensitive material by unencrypted e-mail.

11. Your rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may ask us to:

• tell you what personal information about you we hold and how it is used;
• correct information that is inaccurate, incomplete or out of date;
• delete information that we no longer need for the purposes described above or for a legal obligation; or
• withdraw a consent you previously gave, on a going-forward basis.

To make a request, write to us at lohshreeind@gmail.com. We may need to verify your identity before acting on it, and some records must be retained where the law requires it.

12. Children

This is a business-to-business industrial website. It is not directed at children, and we do not knowingly collect information from anyone under the age of 18. If you believe we hold such information, please contact us and we will delete it.

13. Links to other websites

Where this site links to an external website or service, we are not responsible for its content or its privacy practices. Please read the privacy policy of any site you visit through such a link.

14. Website content is our property

Every photograph, product image, video, drawing, description, logo, mark and page on this website is the exclusive property of Lohshree Engineers Pvt. Ltd. None of it may be copied, downloaded, reproduced, republished or used for any purpose — including personal use — without our prior written permission. The full position is set out in the Terms & Conditions, which apply alongside this policy.

15. Changes to this policy

We may update this policy from time to time. The current version is always the one published on this page, and the date at the top shows when it was last revised. Please check it periodically.

16. Contact and grievance redressal

For any question, request or complaint about this policy or about how your information is handled, please contact:

The Grievance Officer
Lohshree Engineers Pvt. Ltd.
D-28/18, TTC Industrial Area, Near Turbhe Telephone Exchange,
Next to Raj CNG Pump, Thane Belapur Road,
Navi Mumbai - 400705, Maharashtra, India
E-mail: lohshreeind@gmail.com
Telephone: +91 98201 20834 (10 AM – 6 PM, Monday to Saturday)

We acknowledge complaints on receipt and aim to resolve them within a reasonable period.